Ohio Business Gateway Modernization Project

We have been making great progress with the Gateway Modernization Project and we want to show you what we have accomplished so far.

The video above provides a preview of the new look and feel of the transaction flows in the modernized Gateway.

This video also provides a quick sneak peek of the enhanced help and case management functionality in the modernized Gateway. This allows users to search for and request help from anywhere on the Gateway, submit help cases online, and track the status of their cases in real time.

Another enhancement coming to the Gateway is its integration with OH|ID Business — a new statewide initiative meant to streamline the way citizens interact with business-focused applications from the State of Ohio. OH|ID Business will allow individuals to access multiple business applications using a single username and password. OH|ID Business will also increase the security of all the applications that are part of the initiative, including the Gateway.

These are just a few examples of all the improvements you will experience when the modernized Ohio Business Gateway launches.

We are excited to be part of making doing business in Ohio easier and more efficient!

Gateway Gazette

Keep up-to-date with news from the Modernization Project with the Gateway Gazette.

Archives: August 2017, September 2017


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Project background

Our mission: Make doing business in Ohio easy and efficient by providing e-Government services that are simple and secure.

As the primary source for business information, payment of a number of business taxes, and other state services, the Ohio Business Gateway is vital to Ohio's business community.

Even prior to assuming the role of Chair of the Ohio Business Gateway Steering Committee, Lt. Governor Mary Taylor initiated a project to modernize the Gateway. In the planning phase of the project, the Lt. Governor and Gateway stakeholders established the mission statement above, with the goal to reimagine the Gateway in a way that serves Ohio's businesses best by living up to that mission.

Collaboration with and input from the business community has been critical to the development of the Gateway Modernization vision.

Thoughts or ideas you'd like to share? Send us an email. Want even more information about the Modernization Project? Check out this info sheet.

Need help with the Gateway? Please see our help/tutorials page or call the Gateway Help Desk at 866-OHIO-GOV (866-644-6468).


Update on modernization plans

The Gateway Modernization Project is in-progress and being implemented in two phases. Phase I of the Modernization project is focused on addressing elements that were cited as most important to our users, including:

  • An improved user experience
  • Electronic confirmation and receipts
  • Notifications and alerts
  • Pre-populated data

Phase II of the Modernization will fully convert the Gateway's back-end systems to improve overall system performance.

Modernization project timeline

Creating an experience that maximizes value and efficiency for business users is one of the Gateway's guiding principles. Over the past few months, we have collected feedback from Gateway users on sample elements of the modernized Gateway, and have incorporated some of that feedback in the final system design for Phase I of the project.

If you are interested in participating in future business user feedback activities, please send us an email!


Recent updates to the current Gateway system

We have worked hard to incorporate feature enhancements into the current system. These updates were designed to make it easier and more efficient for you to complete transactions and receive support.

  • Language on the home page has been updated for clarity and outdated information has been removed
  • Functionality for the Equal Opportunity Division now includes clarified instructions, appropriate program types, and improved processing of receipts
  • Payment cancellations can now be processed via the Gateway
  • Bulk filer functionality has been updated to enable certification and collection of simultaneous transmission ID's

Steering Committee status updates