All individuals who want to use the OBG Electronic Filing must have an OBG user account (Username). When a user logs in, they are accessing OBG services on behalf of the business that created their Username. Transactions and services available to the user are subject to the user's access level as defined by the business's OBG Administrator.
Users can not use a Username created under one business to access OBG transactions and services on behalf of any other business, unless specific steps have been completed to enable the user to do so (see Service Provider/Representative Sign-Ons for more information).
Forgotten Usernames and/or Passwords can be recovered or reset by users automatically using OBG's self-help tools. Administrators can assist users with a forgotten Username, and Administrators can also reset a user's password (see Creating and Managing Users).
Please note that the self-help tools utilize email to deliver information or notice of resets to users. This requires that users have valid email addresses on file as part of their user profile.
If a user does not receive email after attempting to use the tools, the user should first check to see if the email from OBG was captured by spam or junk mail filters. If there is still no email, the user should contact their OBG Administrator for additional assistance. Once access has been restored, the user will need to review the email address in their user profile to insure it is correct.
For more information, see Reviewing/Editing Your Own User Profile.
Users can not change their Username. However, if a change is absolutely necessary the existing user account can be deactivated by an Administrator who can then create a new user account with the desired Username. See the section on Creating and Managing Users for more information.
Users can change their password by logging onto OBG. New passwords are subject to the password requirements and policies listed elsewhere on this page. From the company home page, click on "Administration" at the top of the page. Then, click the "Edit" button in the "My Information" box at the bottom of the page. In addition to changing the password, users can review and update any other information in their user profile. For additional information, see Reviewing/Editing Your Own User Profile.
Administrators can also reset a user's password to a new system-generated password which is emailed to the user. See the section on Creating and Managing Users for more information.
Usernames are case-sensitive. Usernames must be 8-10 characters in length with no special characters. (Note: Usernames created prior to 2009 may have contained special characters, and these Usernames will continue to work even though newly created Usernames can not contain special characters.)
Passwords are case-sensitive. Passwords must contain at least 8 characters. Passwords must also contain at least one alphabetic character (A-Z or a-z), one numeric character (0-9), and at least one non-alphanumeric character (~ ! @ # $ % ^ & * -).
When changing a password, users may not reuse any password previously used within the last 10 passwords.
Passwords should be changed every six months. After six months have passed, users will be warned during login that it is necessary to change their password again.
Failing to change a password will eventually result in the password expiring. Expired passwords can not be used to login. Users with expired passwords are required to use the self-help tools to reset their password and receive a new system-generated password via email. More information about this can be found in the Forgotten Usernames and/or Passwords section above.