Ohio Business Gateway Electronic Filing

Online Help and Support

• Creating an Account
• General Information
• Creating an OBG Company Account
• Creating an OBG Username
• Changing a FEIN, or changing from an SSN to a FEIN
• Login, Usernames, and Passwords
• Logging in
• Forgotten Usernames or Passwords
• Changing a Username or Password
• Username Requirements
• Password Requirements and Policies
• Starting, Editing, and Managing Transactions/Services
  • Agency-specific information by Program/Service Area
• Checkout – Submitting Transactions and Making Payments to Agencies
• General Information
• Checkout with Multiple Transactions
• Confirmation and Receipts
• ACH and Credit Card Payments
• Deferred Payments
• Funds Transfer and Settlement
• Canceling a Receipt or Payment
• Payment Failures
• ACH Debit Blocking
• Logout
• History
• Administration
  • Reviewing/Editing Your Own User Profile
  • General Information
  • Access Level
  • User Preferences
  • Favorites
  • Company Information – Edit – Administrators Only
  • Access Levels
  • Creating and Managing Users – Administrators Only
  • Creating and Managing Groups (Shared Access) – Administrators Only
• Service Provider/Representative Sign-Ons

Tutorials

Tutorials are available to help users learn to use OBG. The tutorials demonstrate common OBG functions in a step-by-step manner with audio. The tutorials will launch in a new browser window.

General OBG Topics

• Register to use OBG
• Reset your OBG Password
• Maintain Company Information
• Maintain User Roles
• Maintain Group Roles
• File and Pay a "Ready for Checkout" Report
• Setting Up a Third Party Representative and Client Relationship

Department of Taxation Topics

• Maintain a Sales and Use Tax Account on OBG
• Sales Tax Registration
• Prepare a Sales Tax Return (UST-1) for Filing
• Consumer's Use Tax Registration
• Prepare a Use Tax Return (UUT-1) for Filing

Telephone Support

For assistance by phone, call the OBG Electronic Filing Help Desk at 866-OHIO-GOV (866-644-6468).

The OBG Electronic Filing Help Desk is available Monday through Friday 8 a.m. - 5 p.m. excluding state holidays.

Calls to the OBG Electronic Filing Help Desk will be routed to an agency Help Desk based on the type of transaction or service that the user intends to access on OBG. Agents at any agency can answer most general questions about OBG, but the only agents authorized to answer specific questions about transactions or services are the agents at the agency that administers the transaction or service.